Comelit video intercom help & resources

1. Go to comelitgroupusa.com and click ComelitPro or Login at the top of the page. This opens the Comelit Pro registration site at pro.comelitgroup.com.
2. Choose Don't have an account? and register. Set the user type to Building administrator. Passwords need at least 8 characters, including a number, a letter and a special character.
3. Open the activation email from Comelit and follow the link. If it doesn't arrive, check your spam folder. Some company email servers block activation messages, so ask your IT team if needed.
4. Call Unlimited Applications Security Company with the email address you registered. We share your building's site to that account. Your account must exist before we can share it.
5. Sign in to MySites at mysites.comelitgroup.com with the same email and password.
6. You can now see your building, its apartments and its resident apps.

App says "Not connected"? Reconnect it

A red dot on the intercom icon in the top-right corner means the app has lost its link to your building. Removing and re-adding the system usually fixes it.

1. Open the Comelit app and tap the menu (three lines) in the top-left corner.
2. Tap My System with the small arrow under the Comelit logo.
3. Tap Manage systems.
4. Swipe left on your system, tap Delete, then tap Remove system to confirm.
5. Tap + in the top-right corner and choose Door Entry.
6. On the Activation via Cloud screen, select your device. There should be only one.
7. Keep the system name or type a new one, such as "Home", then tap Continue.
8. When you see "Configuration completed", tap End.
9. Wait 5 to 10 seconds. The dot on the intercom icon turns green when you're connected.

Add a resident to an apartment

1. Sign in at mysites.comelitgroup.com and click Sites.
2. Find your building and click the apartment icon to open the unit list.
3. Search for the unit number. It appears in the VIP Address or Description column.
4. Click the unit, then click + New device.
5. Set the device type to App, then enter the resident's name, email address and the name to show on the entry panel.
6. If your system can place phone calls, you can turn on Backup phone call and add a number to ring when the app doesn't answer.
7. Send the invitation: click Send next to the resident's email, or go back to the apartment list and click Invite all new users.
8. The resident downloads the Comelit app and registers with that same email.